Refund policy

We want you to love your DVASSA products! Built on service and quality, our business ensures an immediate resolution if your order is less than satisfactory.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 
The customer is responsible for the return shipping costs.
To start a return, you can contact us at contact@dvassa.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@dvassa.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift card purchase.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

When will I receive my refund? 
You’ll be automatically refunded on your original payment method. Please remember it can take some time (5-10 business days) for your bank or credit card company to process the refund.